Why am I not receiving notifications?

Getting alerts as people come and go from your property will help you stay up-to-date with who is on your property. If your alerts are not coming through there are a few settings to check.

Before you start on the list below though, restart your phone and then make sure there are no updates for the Onside app waiting. You must have opened the Onside app at least once in the last 90 days, otherwise you will need to log in again.

If you're not sure which notifications you should be getting, have a look here.

Check if you're part of the property team

You must be part of a property team or be a company admin to get check-in/out, risk, and incident notifications. To check if you are;

1. Click here to log into your account. 
2. Click on the property you are wanting to check.
3. Click on the 'Team' tab, then on the team.
4. Check if you're in the team.
   1. If you are, see which access is set and if notifications has a tick. If there is no ticket, click the  button at the end of the row and click 'Enable Check-in/out notifications'.
   2. If you're not in the team, click the button of the team and, then edit. Click 'Add To Team', add yourself, and set the right access and notifications from the 'Settings' tab of the team.

Check your app account details

Are you logged into the app under the correct account? Here's how to check:

1. Open the Onside app
2. Click on the 'Me' tab and then 'My Profile'.
3. What email address are you signed in with? Is this the same email address as the user in the property team? 
4. If it isn’t, log out and log back in with the correct details. 
5. If you are signed in with the right email address, the next step is to check your web account settings. 
   
   

Check your property settings to see if your risk alert aren't disabled

You can turn the off property risk alerts, meaning no alerts will be sent to anyone. To make sure this isn’t selected, follow these steps:

1. Click here to log into your account. 
2. Click on 'Properties', then 'Managed properties'
3. Click the property you are wanting to check.
4. Click the 'Info' tab.
5. Scroll to the bottom of the page and make sure the box 'Disable alerts for the property' is not checked. 
6. If it is checked, uncheck it and click 'Save'.
   
   

Check your phone settings

Android 

1. Open 'Settings'
2. Tap on 'Apps'
3. Scroll down to Onside and select it
4. Click on 'Notifications', make sure that 'Allow notifications' is turned on (blue)

iPhone 

1. Click 'Settings'
2. Scroll down until you see Onside and select it
3. Click on 'Notifications '
4. Make sure 'Allow notifications' is switched on (green)
   
   

A clean slate

Lastly, try restarting your phone or uninstalling the Onside app and re-installing.

If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co

Click here to provide feedback, or if you have an idea for an improvement to Onside, you can add it directly to our product board.