Supported iOS and Android versions
We're constantly hard at work, improving Onside. To make the most of the latest improvements and features we release, we recommend keeping Onside as up-to-date as possible.
Sometimes our improvements are not supported by older devices , so we can no longer support old versions of Android or iOS.
Devices we support (App)
We fully support the app on: Android 9 and above and iOS 14 and above.
Devices not supportedWe no longer support these devices and operating systems: Android 8 or earlier - iOS 13 and earlier, iPhone 7 and earlier, tablets.
You may be able to use other browsers or older versions. However, we recommend you update to the latest versions to get the best experience.
Lower than iOS 14 or iPadOS 14 on iPad is not supported.
iPadOS 14.4.2 has known compatibility issues with the Onside Kiosk. Please update your iPad to a newer version if you experience issues.
What does this mean?
It means that older Android devices and iPhones may still be able to use Onside, but updates, patches, and bug fixes will not be released on their respective stores.
Why does support end for older versions?
As Apple and Google no longer supports software versions and devices, in order to keep Onside current and secure, we follow their advice. When Google and Apple drop support for a version or device, they stop patching security holes, leaving you vulnerable. Our customers trust us to be secure and to do that, the device our app runs on needs to be supported.
Do I have the latest version of Onside?
To find if out you have the the latest version of the Onside app, it's best to go directly to the Onside app in the App Store or Play Store, as we typically release a new update a few times a month.
If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co