Adding, editing, and deleting your personal details in Onside
You can change any of your account details you signed up with, except your email address. Currently, Onside uses your email address as the information to uniquely identify you, because of this, it cannot be changed. A new profile would need to be created (more on this here).
If you would like to add documents to your profile or find out more about this feature, click here.
If you're looking to delete your account, you can also do that from the steps below.
Via the app
Tap the menu icon in the top left of the app and then edit in the top right.
From here you can;
- Add documents or certificates. More details on that here.
- Change which company shows when you check-in to properties (if you're part of more than one company).
If you don't have the option to change between companies, you'll need to get the Company Admin to add you to the company in Onside or tap 'Join a Company'. - Tap on the menu in the top right to change your name and/or phone number;
- Add or update your profile picture;
- Delete your account
Via the web portal
Log in to your web portal via our website and click your initials or user image in the top right of the page, then 'Profile'.
From here you can;
- Change your name
- Phone number
- Disable your weekly property reports (if you're an admin of a property)
- Add a profile image
If you need to change your email address, we suggest simply adding yourself to the team of your property again, with your new email (if you have admin access).
Otherwise, if you manage the account, click your name/company in the top right and choose 'Company' then 'Members'. Add yourself with the new email address, then click the 'Settings' tab and add yourself to become a Company Admin (access to everything on the account). Then it's just a case of removing your old user.
If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co