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How do I update my Onside profile?

Updating your personal profile in Onside

You can change any of your account details you signed up with in both the Onside app and Onside web portal. Read on to find out more, or watch the video below.

 

Updating your profile from the Onside app

Tap the 'Me' icon at the bottom of the app, then tap the profile image in the top left or the 'My Profile' option to update it. You'll then be able to take a photo, or choose from an existing one saved on your phone as well as;

  • Edit your name
  • Update your phone number
  • Update your email address

Me tab         Me - edit

    Updating your profile from the web portal

    Log in to your web portal via our website and click your initials or user image in the top right of the page, then 'Profile'.

    Profile-Nov-03-2026-04-09-15-5014-AM

    From here you can;

    • Edit your name
    • Update your phone number
    • Update your email address
    • Add a profile image
    • Disable your weekly property reports (if you're an admin of a property)
    • Choose to receive emails when assigned tasks

    Changing your email address

    If you need to change your email address, you can do this in two ways.
     
    Via the app
    1. Tap the 'Me' icon at the bottom of the app
    2. Tap the profile image in the top left or the 'My Profile' option
    3. Tap the 'Edit' button
    4. Enter your new email address and tap the 'Send code' button
    5. That email address will receive a 6-digit code that you will need to enter to complete the process.
     
    Via the web portal 
    1. Click on your profile image or initials at the top right of your Onside web portal
    2. Click 'Profile'
    3. Click the 'Edit' button alongside the email address
    4. Enter your new email address and tap the 'Send code' button
    5. That email address will receive a 6-digit code that you will need to enter to complete the process.
     

    Note: You can only change your own email address

     

    Deleting your Onside profile

    If you no longer need or want your Onside profile, you can delete it from the Onside app by following the steps below. This is irreversible.

    1. While logged into the Onside app on your phone, go to the 'More' tab

    2. Tap 'Privacy'

    3. Then 'Delete your account'.

    Note: If you have created a property in your account and you are the only Company Admin for your company in Onside, you will need to delete that property from the web portal first.

     

     

    If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co

    If you have an idea for an improvement to Onside, let us know here.