A quick guide on adding your staff to Onside Teams
We've made it very easy to add and remove your staff from your Onside teams and give you a quick and clear view of who you have in your team. You can also add staff into more than one team.
Check out this quick video to add your staff, or follow the steps below.
Adding users
- Log into your Onside web portal and select 'Internal' option from the left sidebar under 'Community'.
- Click the 'Teams' tab.
- Click on a team to add staff to. If you have no teams yet, click 'Add Team'.
- Add your staff to the team from the green 'Add To Team' button in the top right.
You can only add staff who are already part of your company. If they're not, you'll need a Company Admin to add them first.
What is a Team Leader?
With an Onside Teams subscription, if a user is a "Team Leader", they will get the overdue calls and notifications of the staff in their team, as well as notifications of the risks they report. They will also have access to your company's Visited Property list and Team Locator dashboard.
To make a user a Team Leader, click on the 'Settings' tab, check the Team Leader box, then save.
You'll need to choose which plan your team uses - Essentials (overdue notifications) or Professional (overdue notifications and automated calls).
Overdue Dialer
For teams using the Onside Teams Professional plan, once enabled, it will give you a new "Overdue Dialer" tab on the Settings page. Set the order for staff to receive the overdue phone calls, from first to last by clicking on the arrows to move them up or down the call order.
If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co