Payment and Billing
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      1. Help Centre
      2. Getting started for Properties
      3. Payment and Billing

      How do I upgrade/downgrade my property?

      Managing your Onside subscription

      Onside's Core, Complete, and Enterprise plans are the paid versions of Onside for your properties. There are no hidden fees or set up costs, just a monthly subscription. 

      To subscribe, you need to create the property first and be an admin of the company. 

      Setting up your subscription

      1. Log in to your Onside Web Portal 
      2. Click on your profile picture or intials in the top right of the page
      3. Click 'Billing'

        Billing (1)

      4. Select your plan and change the toggle to 'Active' for the properties you'd like to upgrade, then click 'Save'.

      5. Follow the prompts through, completing the necessary billing information. You will be able to choose between Credit Card payments or Direct Debit after entering your billing address.

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      6. That's it, your subscription has been activated. You'll now have access to the paid features of your plan.

      Upgrade property 3

      Cancelling a subscription

      If you would like to downgrade your property to the free Basic plan, you can set the property's plan toggle back to grey. Alternatively, contact us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email support@onside.co and we can do it for you.

      If you would like to delete the property from the account, you can do this from the 3 dot menu in the 'Info' tab of the property. Be aware though, you would lose its history.