How do I lock / unlock my property?

Managing your Onside subscription

Onside's Property Essentials plan costs $50+GST per property per month. There are no hidden fees or set up costs. 

To subscribe, you need to create the property first and be an admin of the property. 

Setting up Your subscription

  1. Log in to your Onside account 
  2. Click on the property you're wanting to upgrade.
  3. Click on either of the green upgrade buttons

    Upgrade 1a

  4. On the Property Essentials plan, choose if you want to pay monthly or yearly, then select 'Get started now'.

    Upgrade 2a

  5. Follow the prompts through, completing the necessary billing information. You will be able to choose between Credit Card payments or Direct Debit by the tab at the top.

    Checkout 1Checkout 2Checkout 3
  6. That's it, your subscription has been activated. You'll now have access to the paid features such as; adding and managing risks, getting a kiosk, setting an emergency plan, creating a job list for your visitors. 

Payment received

Cancelling my subscription

If you would like to downgrade your property to the free Property Basic plan, you can call us on 0800 ONSIDE or email us at and we can do it for you.
Alternatively, you can follow these steps;

1. Click your name at the top right of the page when logged into your account and select 'Billing'.


2. Click on the property you want to downgrade.

Manage subs

3. Click 'Cancel Subscription'. 

Cancel sub

If you need to downgrade more than one property, repeat the above steps for each property. If you would like to remove the property entirely, you can do this from the 'info' tab of the property. Be aware though, you would lose its history.

If you have any questions or need any help, call us on 0800 ONSIDE, or email