How do I set up my Emergency Plan?

Set up your emergency plan

When things go a bit pear-shaped, it's best to have your emergency information available to your visitors.

When you set up your emergency plan, anyone who checks-in to your property using the Onside app will have access to this information. You will need to have a property set up first.

HubSpot Video

Log in to your Onside web portal, select the property you would like to set up the emergency plan for then navigate to the 'Emergency Plan' tab.

1. Fill in your property details

Fill out each section of the plan.

If you don’t know the number of the nearest neighbour, while optional, we suggest that you contact them to make a connection. We also recommend that you put someone in your team through a first aid training course if you don’t have a trained first aider on your property. 

Emergency page - 2023 UI

2. Key emergency points

Add markers for key emergency locations on your property. Each can be placed multiple times, except the helicopter marker. Simply select the marker you'd like, then click on the map to place it.

Emergency page pt 2 - 2023 UI

  • AED
  • Electrical board
  • Fire extiguishing equipment
  • Medical kits
  • Hazardous substances storage
  • Meeting point
  • Spill kit
  • Water source
  • Helicopter
    Ensure the location you choose is a safe place for a helicopter to land. It needs to be clear of overhead power lines or pylons, wires, fences and trees. It also needs to be on level stable ground but doesn't have to be within your boundary. When you choose a location, GPS coordinates will be created, which visitors will then be able to use should they need to call emergency services. 

3. Attach an Emergency plan

On some properties, there will be processes and plans in place in the event an emergency happens, sometimes with different actions depending on the emergency.

You can attach a pdf (or image file) to your emergency plan so your visitors have all the information on hand.

Click on Done and then Save emergency plan.

That’s it! Your emergency plan is now all set up. 

If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email