How do I report an incident in Onside?

Reporting an incident

Reporting an incident in Onside can be done straight from the app, or via the web portal if you're an admin of the property. When an incident is reported, it will notify the admins of the property via the app and email to investigate. Follow the steps below to start reporting.

Reporting from the app

Using the Onside app is the quickest and easiest way to report an incident, especially if you're still on on the property. These quick steps are all it takes to do this.

While checked in

1. Go to the 'Map' tab along the bottom of the screen.
2. Tap on the green plus button near the bottom right of the screen to bring up the reporting menu.
3. Tap 'Report Incident'.

While not checked in (Onside Teams users)

1. Tap the sidemenu button in the top left of the app.
2. Tap 'Add Incident'.
   Reporting an incident while not checked in doesn't require you to advise the property, ideal for anything that has happened in transit.

Add your incident details

1. 1. Once you've reached the 'Report An Incident' screen, add the injury details under any of the incident types below, then advise where on the body it is (if applicable), and how serious it could have been;
      
      - Safety observation
      - Unsafe Act
      - Near Miss
      - Equipment/Asset Damage/Theft
      - No Treatment
      - First Aid (On-site)
      - First Aid (Doctors Visit)
      - Medical treatment (Doctors Visit)
      - Time Off Work
      - Notifiable Event
      - Long-term Disability/Rehab
                                             - Fatality
                                             - Other
      
      
   2. The next screen will cover the time and place. Enter the date and time of the incident and then pop in a brief label for the area, such as Workshop, Shed, Treeline, etc.
      
      If you're reporting the incident while checked out, advising the property will be optional.
      
      You will also be able to choose if you want to notify the property contact about the incident, this is in case your company needs to address it first.
      
      To place a pin down on the map for the incident, simply tap the map.
      
      
      
   3. You'll then need to add details about the person. If the incident relates to you, tap the 'Use my details' option to the right to fill in your details based on your account at the time. 
      
      It will even advise 'Hours at work', based on how long you've been checked in for!
      
      
      
      
      
      
      
      
      
      
      
   4. Lastly, type a description of what happened.
      Try to provide enough detail so that the person following up on the incident has the details they'll need to follow their internal process for investigation.
      
      You can take or upload photos too. 
      
      Tap 'Report Incident' when you're done to finish and send it to the admins of the property. They'll be notified via the app as well as email.