How do I record an incident in Onside?

Recording an incident in Onside can be done straight from the app, or via the web portal, if you're an admin of the property. When an incident is reported, it will notify the admins of the property via the app and email to investigate. Follow the steps below to start reporting.

Tap the green '+ Log' button in the bottom right of the app's home or map pages.
Tap 'Incident'.
Location Details
On the 'Record Incident' screen, start with advising the property the incident happened on. This will be pre-filled if you're checked in to a property, otherwise the property will be optional, this is so you can record incidents that have occurred in transit or on properties that are not yet in Onside.

To place a pin down on the map for the incident, simply tap the map and then drag the map around or tap 'Use current location', then confirm.

You will also need to advise the area where the incident occurred. This is so that when the property admins or managers of the site review the incidents that have happened, they can better understand where they are occurring most and work towards improving controls and management actions.
Incident details
Next, add the injury details such as;
- Incident title
- Type of incident
- Notifiable event
- Severity
- Contributing factors
- Date and time
- Description
- Related assets
If you select a non-injury related incident, such as a near miss, safety observation, theft, or equipment damage, the incident fields that follow will change accordingly.

When entering the description of the incident, try to detail enough information so that the admins following up can clearly understand what has happened.
Affected person
On the last screen you'll then need to add details about the person affected. If the incident relates to you, tap the 'Apply' option to the right to fill in your details based on your account at the time.

It will even advise 'Hours of work', based on how long you've been checked in for!

Add any images you think will help with logging the incident.

Tap 'Record' when you're done to send it to the admins of the property. They'll be notified via the app as well as email.

After tapping record, you may be shown a pop up which will give you the option of sending to the property admins, your own company (this is in case your company needs to address it first), or both.

Reporting from the Web Portal

Click on the property that you are wanting to create an incident for, then the 'Incidents' tab, and click 'Add'.
or
Click 'Add' from your Incident dashboard.
Incidents are broken down into 3 sections:
1. Details - Information about the what, where, when, and who of the incident.
2. Management - Adding post-incident information such as assigning an owner, when the person is expected to return to work, and investigation notes.
3. Action - Identifying actions that can be taken on the property to reduce the chance of this incident happening again, assigning those as tasks to staff, and connecting the incident to a specific risk on the site.
Enter the information of the incident as required. Some fields will be mandatory to have information for, such as incident title, type of incident, and affected person's details.
On the Management section it's good practice to include what steps you'll be taking going forward to prevent this incident again, which can also then be added into the Action section and assigned to staff to undertake.

That's all there is to it. As a property admin, you can also generate risk, visitor, and incident reports from the main screen under reporting.

Needing a quick how-to guide for your staff and contractors? Click here

If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co

If you have an idea for an improvement to Onside, you can add it directly to our product board.