Resending the Onside invite email to your team members.
When you add someone to your company to use Onside, they get sent an email and sms inviting them to confirm their account, set a password and download the Onside app. You can resend the invite anytime or they can go straight to the app to set a password.
Resend invite
- As a Company admin, click on the 'Members' tab on the left under 'Company'.
- If the person has not accepted the invite or set a password, there will be a button like this
to the very right of the person's status. Click that to send a new invite.
If there is no button, continue with the steps below. - Remove the person from the list by clicking on their name and then "Remove from Company".
- Click on the 'Invite' button in the top right.
- Enter their details.
- Click 'Send invite'.
Didn't receive an email?
If they don’t receive an email, there are a few things to check;
- Check their junk mail folder - sometimes emails from new addresses get sent directly to the spam or junk folder;
- Check if their email address is correct - If the email address is wrong, remove the person and re-add them.
- Full inbox - While this is very uncommon nowadays, it's still worth checking. Make sure their inbox isn't full, and is able to receive email.
If none of the above works, they can still set a password and log-in by entering their email address into the Onside app as if logging in or registering.
If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co