How do I use the Onside app as a Property Manager or owner?

Using the Onside app to manage a property

When you're setting up your properties, it's best to log in to your account via our website from a computer. There are however a number of things you can do via the app too, such as;

  • View your own properties
  • View who is on your property
  • Report a risk or incident
  • View your safety information
  • View the emergency plan
  • Invite visitors and contractors
  • Chat with visitors
  • Check in to someone else's property

    You will need to make sure that you have registered for an account, and set up your properties through your web admin portal first.

    Follow the guide below on using the Onside app as an admin, or take a look at this video.


    Onside - Using the app as an admin

View who is on your property

You'll find the properties you're an admin of under 'My Properties'. To view who is on your property, tap the image of the property, this will open up into the 'Visitors' tab. Here you will see a real-time list of who is checked-in to the property as well as a history of visits. If you need to discuss anything with one of your visitors click on either the text or call icon next to their name. 

Report a risk or incident

In the 'Safety' tab near the bottom of the screen you will see that you can 'Report a risk or incident'. You can report a risk and incident on your own property from the app, however it will still need to be accepted and reviewed via the web admin access.

View your safety information

You can click into the “Safety” tab to review the risks, just tap on the risk icon. If you need to, you can also zoom in and out of the map. The blue dot on the screen indicates your location. Make sure that the area you are going to be working in is safe and that there isn’t anything you need to be aware of. Risks you haven’t yet seen will have a red dot. Check the risks that don’t have a set location by clicking on 'View other risks' banner at the bottom of the map.

View the emergency plan

Emergency plan details are in the 'Emergency' tab, you'll be able to see where first aid kits and fire extinguishers are. You can also see key contacts, their contact phone numbers and helicopter landing coordinates if you need them for emergency services. To set this up sign into your web portal.

Filter by visitors or events

If you're an admin of multiple properties, you can see how many visitors you have in total as well as the number of risks/incidents requiring attention, right from the app.

When you open the Onside app, you'll see this information at the top of the 'My Properties' tab;

Quick filter-1

The icon on the left is the total number of visitors currently checked-in to all your properties. The image on the right is the number of risks/incidents pending review.

If you tap on one of them, it will filter to show which properties it relates to.

Tap the icon again to turn the filters off, as easy as that. You can also see how many visitors are on each property without having to tap into it;

Quick filter

Share a quick check-in link

If you have visitors who don't have the Onside app yet, you can share a quick check-in link with them using the button below

Share Kiosk button

When you tap the button a share option will pop up. You will then be able to share the link on any messaging app you have installed, including Facebook, txt messaging, Whatsapp, etc.

This link allows the user to only check themselves in/out of your property, making their first visit even easier. If they close the browser or restart their phone, they can come back to the same link and check-in or out whenever they need.

*Note - The quick check-in link is a scaled down version of the app. It will only display Property rules and Risks during check-in.


If you need any help or have any questions, call us on 0800 ONSIDE or email help@onside.co.nz.