How do I use the Onside app as a Property Manager or owner?

Using the Onside app to manage a property

When you're setting up your properties, it's best to log in to your Onside Web Portal via our website from a computer. There are however a number of things you can do via the app too, such as;

  • View your own properties
  • View who is on your property
  • Share a quick check-in link
  • View your safety information
  • Report a risk or incident
  • View the emergency plan
  • Chat with visitors
  • Check-out a visitor
  • Manage tasks
  • Invite visitors and contractors
  • Check-in to someone else's property

    You will need to make sure that you have registered for an account, and set up your properties through your web admin portal first.

    Follow the guide below on using the Onside app as an admin, or take a look at this video.


View who is on your property

You'll find the properties you're an admin of under 'My Properties'. To view who is on your property, tap the visitor icon of the property, this will open up into the 'Visitors' tab. Here you will see a real-time list of who is checked-in to the property as well as a history of visits. If you need to discuss anything with one of your visitors click on either the text or call icon next to their name. 

Filter by visitors or events

My properties - Filter short

If you're an admin of multiple properties, you can see how many visitors you have in total as well as the number of risks/incidents requiring attention, right from the app.

When you open the Onside app, you'll see this information at the top of the 'My Properties' tab.

The icon on the left is the total number of visitors currently checked in to all your properties. The image on the right is the number of risks/incidents pending review.

If you tap on one of them, it will filter to show which properties it relates to.

Tap the icon again to turn the filters off, as easy as that. You can also see how many visitors are on each property at a glance.

My properties 1

Share a check-in link

If you have visitors who don't have the Onside app yet, you can share a check-in link with them.

Tap the share icon to send them a check-in link via any messaging app you have installed on your phone, including Facebook, txt message, Whatsapp, email etc.

This link allows the user to only check themselves in/out of your property, making their first visit even easier. If they close the browser or restart their phone, they can come back to the same link and check-in or out whenever they need.

The check-in link is a scaled down version of the app. It will only display Check-in rules, questions, and Risks during check-in.

View your map information

Tap the 'Map' tab to review the risks of your properties, just tap on the risk icons.
Risks you haven’t yet seen will have a red dot. Risks that don’t have a location on the map can be viewed by tapping the 'View other risks' banner at the bottom of the map. The blue dot on the screen indicates your location (only you can see this). 

Report a risk or incident

In the Map tab near the bottom of the screen you will see a green plus symbol. You can report a risk or incident from here, as well as create a task. A risk or incident reported from the app will still need to be accepted and reviewed via the web portal by an admin of the property or company.

View the emergency plan

Emergency plan details are in the 'Emergency' tab. You'll be able to see where key locations are, such as; first aid kits and fire extinguishers are. You can also see key contacts, their contact phone numbers and helicopter landing coordinates if you need them for emergency services.

Check-out Visitors from the app

Visitor list 1

From time to time a visitor may forget to check-out from your property, especially if you don’t have End of Day Notifications enabled.

If you know the visitor has left, you can check them out of your property right from the Onside app. They will also receive a notification to let them know they’ve been checked-out.

Simply tap on your property’s picture from the ‘My Properties’ tab, then tap on the person's name, and select 'Check-out'.

Note: For safety reasons, you cannot check-out an Onside Teams user if they have their departure time set, as their Team Leaders require the check-in for overdue alerts.



Invite visitors

To invite/notify visitors to use Onside when working on your property, tap the 'Share invites' button to select their names from your contact list.

 

If you need any help or have any questions, call us on 0800 ONSIDE or email Support@onside.co