A guide to checking in and navigating the Onside app as a visitor
For some, learning something new can be daunting. For others, exciting. Regardless of which side of the fence you typically find yourself on, we've put together this guide to make it nice and easy.
Take a look at the guide below to see how to use the Onside app. Alternatively, watch our video below.
Find the property
When you log in to the app for the first time, you'll be asked to give location permission to show a list of the closest properties to you (requires internet connection). The first property in the list is the closest.
Alternatively, you can type the first few letters (at least 3) of a property name or address in the search bar at the top, this will show the properties that match.
If there is an Onside QR code poster on the property, tap the QR code to the right of the search bar to scan it to check-in.
Tip: Enable 'Auto Arrival' so you can be reminded to check-in when you enter the boundary, and automatically checked out when you leave.
Property overview
When you've found the property you want to check-in to, tap on it to see an overview of the information available.
Depending on what has been set up on the property, you may be shown; risks, rules, job selection, departure time, group, and questions.
- Tap 'Map' to see the property boundaries, tasks, and key locations.
- Departure time only applies to users with an Onside Teams subscription.
- Tap group if you're checking in on behalf of other visitors.
- Scroll further down to answer Check-in questions, if they've been added.
Once you've looked through the information click on the 'Check in' button.
The admins of the property will be notified you've arrived.
Note: You will not be able to check-in until you have viewed the risk map and rules of the property (if applicable).
View the risks
- The risk tile will quickly show you if there are risks you haven’t seen before or if risks have been updated since your last visit. Tap on the tile to see the risks.
- Risks you haven't seen before will have a red dot. Once you have viewed them, this dot will disappear.
- The 'View Other Risks' button is for risks that are not marked on the map. These are typically risks that apply to the whole property. It will also be red if there are risks you haven't seen.
- If you have enabled your location, you will show as a blue dot on the map. No one else can see your location on the property. Familiarize yourself with the risks in your work area to keep yourself and your fellow visitors safe.
Tap the 
button to filter the map to show or remove blocks, risks, and tasks.
See who else is on the property
When you check-in to a property you can see who else is checked in from the 'Visitors' tab. You will be able to call or text the person directly by tapping on the phone icon to the right of their name .
You will also see what job they're doing, the number of visitors with them, comments, when they checked in, as well as the company they're from.
Report a risk or incident
Using the Onside app means you have a direct line with the people responsible for the property you're on. So, if you spot something, you'll be able to report it directly to them in seconds.
When you've checked in, from the 'Map' tab at the bottom of the screen, tap the green plus button to bring up the risk, incident, and task reporting options.
Choose the action you want to do, complete the reporting requirements, and then submit it.
The Property Admins will be notified as soon as you've submitted it.
Using tasks
When you check-in to a property, from time to time you may see coloured pins on the map. These are task pins. If you tap on them, you can see what work needs to be done and choose to assign it to yourself.
If you have a task assigned to you, if you change it to 'Doing' or 'Done'. The creator of the task and the property admins will be notified of your progress.
You can create a task from your task dashboard at any time from the 'Task' tab in the Onside app's main screen or from the report button on the 'Map' tab when checked in to a property (as shown above).
Emergency details at your fingertips
If something happens while you're on an Onside property, the emergency plan details are in the 'Emergency' tab.
You'll be able to see where first aid kits and fire extinguishers are, as well as other key points such as AEDs, water sources, and assembly points. Key contacts can be called directly from the app by tapping the phone icon next to their names too.
If the Property Admin has added a landing location for a helicopter, landing GPS coordinates will also be available for you to give straight to emergency services.
Your recently visited properties.
After you've visited a few properties you'll develop a list of recently visited properties in the 'Recent' tab.
The most recent visit will be at the top, you will be able to see when you were there last and for how long. It will hold the last 8 visited properties.
You will also be able to share the property with others who need to check-in to it.
Chat
When you check-in to a property, you automatically become part of its chat group. You can talk to the Property Admins as well as other visitors checked in to the property from the chat tab. Your messages will be displayed in the right of the screen, everyone else's in the left. Admins of the property will also have a gold speech bubble.
Check-out
Once you have finished at the property, reopen the app and click on the bright green 'Check-out' button in the banner at the top of the screen.
If you have enabled 'Auto Arrival' you will be automatically checked out when you leave the property's boundary.
Needing a quick how-to guide for your staff and contractors? Click here
If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co