How do I use the Onside app?

A guide to navigating the Onside app as a visitor

For some, learning something new can be daunting, for others, exciting. Regardless of which side of the fence you typically find yourself on, we've put together this article to make it nice and easy.

In this article we will show you how to;

  • Find a property
  • View the risks
  • Check in
  • See who else is on the property
  • Report a risk or incident
  • Check out the emergency plan
  • Check out
  • See your recently visited properties. 
Alternatively, watch the video guide below;

Onside - Using the Onside app

You will need to make sure that you have registered for an account, then when you arrive on a property open the app.


See your recently visited properties. 

When you start visiting properties you will develop a list of recently visited properties in the 'Recent' tab. The most recent visit will be at the top, you will be able to see when you were there last. It will hold the last 8 visited properties.

Recently visited

Find a property

After logging in to the app, tap the search bar.

The first time you do this you will be asked for permission to give access to your location. This will pull a list of the closest properties to you for your convenience. The one at the top of the list is the closest and most likely the property you are on. 

The other way to find a property is to type the first few letters (at least 3) of a property name in the search bar at the top, this will pull up a list of properties that match. Select the one you wish to view. 

Search for a property

View the risks

When you have identified the property you want to view, tap on it, this will bring up the property and risk information, with a blue dot on the map depicting where you are on the property (if you are there).

Risks on the map that you haven’t seen before will have a red dot on them. Once you have viewed them, this dot will disappear. Make sure that you familiarize yourself with the risks in your work area. 

There are also risks that are not marked on the map, these are risks that apply to the whole property or the property admin hasn't marked them on the map yet. Click on 'View other risks' to see these. Make sure you click into each one and review the information to keep yourself and your fellow visitors safe. The 'View other risks' bar will also be red if there are risks there you haven't viewed.

Check-in screen


Once you have looked through the risk information and Terms and Conditions, click on the “Check-in to property” button. Depending on what the property manager or owner has enabled on their property, you may also be shown the rules of the property and asked to select a job you will be undertaking. Once you have completed this process, you will be checked in and automatically alert the admins of the property that you are there. 

See who else is on the property

When you check-in to a property you can see who else is checked in from the Visitors tab and contact them if you need to. If you need to talk to someone else on the property click on either the phone or message icons. You can also see what job they're doing.

Visitor list

Report a risk or incident

In the 'Safety'tab near the bottom of the screen you will see that you can 'Add Risk/Incident'. If something were to happen while you are on the property, select if you need to report an incident or a risk, complete the form, and then submit the report. Once the new risk or incident is reported click the back arrow in the top left of the screen. The report is then sent to the property administrators.

Safety tab

Review Risks

You can go back to the property map with the risks by tapping the “Safety” tab. The blue dot on your screen indicates your location. Make sure that the area where you are going to be working is safe and that there isn’t anything you need to be aware of. 

Check out the emergency plan

If something happens while you are on the property, the emergency plan details are in the “Emergency” tab, you will be able to see where first aid kits and fire extinguishers are, as well as other key points. You can also see key contacts, their phone contact numbers and helicopeter landing GPS coordinates if you need them for emergency services.

If you need to talk to the property contact, tap their phone number. 



When you check-in to a property, you automatically become part of its chat group. You can talk to anyone in the property from the chat tab. Your messages will be displayed in the right of the screen, everyone else's in the left. Admins of the property will also have a gold speech bubble.


Once you have finished at the property, reopen the app and click on the orange “check out” button near the top of the screen.


If you need to log out of the app, tap the menu in the top left of the app. Log out will be at the bottom.

If you need any help getting started or have any questions, call us on 0800 ONSIDE or email