How can my visitors and contractors check-in?

Get your visitors and contractors checking in.

Hosting a party and having no one turn up is no fun (queue flashback). The same can be said for setting up Onside and not having any visitors.

Letting your visitors and contractors know you're using Onside is the most important step when setting up your property. With four ways to get your visitors checking in (as shown below), we've also made it as easy as possible to check-in and cover every scenario. 

In addition to inviting, you can also;

• Mark your visitors and contractors as inducted and advise if their documentation has been verified.
• Choose your approved and not approved contractors.
• Send and receive documents to other companies in Onside (Complete or Enterprise plan required).

Visitor and Contractor Invites - Using the app

Having your contractors and visitors use the Onside app will help you and them get the most out of Onside. It’s free for them, and there’s a quick and easy way for you to tell them all about it. 

If you have your visitors and contractors' phone numbers or emails saved on your smartphone, you can share an invite with them to use Onside, directly from the app, in a few easy steps;

1. Tap on the picture of your property in the Onside app under 'My Properties';
2. Tap on the 'Share Invites' button;
3. Select the app you would like to send the message from (text message, email, What's app, facebook, etc).
4. Choose your contact or group.
5. Hit send.

That's all there is to it. The invite even has a check-in link for them to use, in case they forget to download the Onside app. 

Visitor and Contractor Invites - Using the web portal

If inviting via the app doesn't suit, you can also invite via the web portal from the 'Contractors' tab*. 

My visitor has arrived on site and doesn't have the app yet

In the scenario someone arrives on site and doesn't have the Onside app yet, there are 3 other ways they can check-in. Try the methods below to find which work for your property.

Share a quick check-in link

If you have a visitor standing at a gate, share the property check-in link with them right from the app.

When you tap the share button, you can select your favourite messaging app, and share it.  Use any app you like including Facebook, txt messaging, Whatsapp, etc.

The recipient can follow the link and check-in straight away in their browser, with no app download needed. This link allows the user to only check themselves in/out of your property, making their first visit even easier. If they close the browser or restart their phone, they can come back to the same link and check-in or out whenever they need.

The Onside Kiosk

The Onside Kiosk is a simple yet effective check-in point for your visitors. Typically made available to visitors on a tablet or computer, the visitor only needs to enter their phone number to go through the property induction. There is also the option for a visitor to notify who they're there to see.

If you have the Property Essentials or Enterprise plan, you can access your property's Kiosk from the Onside web portal.

Click here to find out more and see the Kiosk in action.

QR Code scanning

For some properties, the Onside Kiosk isn't viable, as there may not be anywhere on your property to have it kept secure. Checking in via QR code is a great solution in this situation.

You can download the QR code from the Info tab of your property in the web portal to print out and put up in the common visitor areas and visitors simply scan and check-in. They don't even need the Onside app to do this.

Needing a quick how-to guide for your staff and contractors? Click here

If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co