What to do when a property appears to be missing
If you go to check-in to a property you know is using Onside and you just can't find it, there are a few quick things you can try.
- The latest app version - If you've just downloaded the Onside app, you will have the latest version, otherwise pay a visit to the App store (Apple) or Play store (Android) on your phone and ensure the Onside app is up to date.
- Try a different approach - You can find a property by the name, address, or the 5 closest properties to you (with location enabled), and even a nearby map. If one search option doesn't work, try another, as the owner may have different details for it.
- Try refreshing the properties - In the app, swipe down from the top of the screen.
- It may be a "Visited Property" - Contractors with an Onside Teams subscription can map out any property anywhere, and only their staff in Onside can check-in to them. They will only become visible to all users when the property owner or manager claims it (more info here).
If you can't see a property but know you should have access to it, navigate to your 'Me' tab in the app, then 'My Companies' to ensure you are connected to the correct company. If there are no companies showing there, search for your company to request your admins to approve your access.
Note: If a property has just been created or changed and you want to see it right away, the 'Refresh Properties' button will do just that.
If you've followed the above steps but still can't find your property, get in touch with us and we can look into it for you. Call us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co