What to do when a property appears to be missing
If you go to check-in to a property you know is using Onside and you just can't find it, there are a few quick things you can try.
- The latest app version - If you've just downloaded it, you will have the latest version, otherwise pay a visit to the App store (Apple) or Play store (Android) on your phone and ensure the Onside app is up to date.
- Try a different approach - You can find a property by the name, address, or the 10 closest properties to you (with location enabled). If one search option doesn't work, try another, as the owner may have different details for it.
- Try refreshing the properties - In the app, go into the menu in the top left (icon is three lines). At the bottom there will be "Refresh Properties", tap that, wait for it to complete, and see if you're able to search for your property after that, it may be simply that your phone's cached property list hasn't updated.
- It may be a "Visited Property" - Contractors with an Onside Teams subscription can map out any property anywhere, and only their staff in Onside can check-in to them. They will only become visible to all users when the property owner or manager claims it (more info here).
If you can't see a property but know you should have access to it, you may need to speak to your Company Admin or Team Leader about being added into your company's Onside team.
Note: If a property has just been created or changed and you want to see it right away, the 'Refresh Properties' button will do just that.
If you've followed the above steps but still can't find your property, get in touch with us and we can look into it for you. Call us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co