Managing the reported incidents in Onside
If you've received an email or notification that a visitor has reported an incident on your property, you'll need to follow up on that promptly. All of the key information that has been reported will be available to you in the Onside Web Portal, ready for you to start investigating.
Watch the following video to find out more about this process, or follow the steps further below.
If your own staff have reported an incident and you don't manage the property it occured on, try this guide instead.
Manage an incident
- Sign into your Onside website portal.
- Click on the property that you are wanting to manage an incident for.
- Click into the “Incident” tab.
- New incidents reported through the app will show with a red "New" status
- Click into the incident that you are wanting to review, read through all the information relating to the incident and update any details. More information around what happened can be added into the 'Description of the incident' field at any time, as well as accompanying files in the files section.
- Near the bottom of the form there will also be an Incident management section for when it's time to investigate the inicident and work towards preventing it happening again.
From here you can add 'requirements of the affected person', 'Expected date to return to full duties', potential severity, as well as a full write up on your investigation notes. - It's a good practice to include what steps you're taking going forward to prevent this incident again. You can do this by adding Management Actions and then ticking them as you're able to complete them.
Note - You cannot delete a reported incident. They can be edited however.
If you have any questions or need any help, call us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co