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  2. Getting started with your company

How do I add staff to my company?

Managing your company in Onside


You need to be a Company Admin to access this functionality. Contact Onside if you believe you should have this access.

Why do I need to invite staff to my company?

Having staff associated with their company helps you keep track of which staff are using Onside and what roles they have in the company.

By inviting staff to your company, they will also show your company name when checking in to properties in both reporting and notifications. Other visitors will also be able to see which company they work for. 

If you are wanting to invite someone to use Onside and they're not from your company, invite them via the app.

As a Company admin, you'll also be able to;

Invite and remove staff

Inviting someone to your company will send them a text message and an email for them to set up their account. 

Click the 'Invite' button and search for them first, they may already have an account, otherwise choose "create new user".

Once a staff member is added, you'll be able to assign them to Teams too (later directly into any of your properties). 

If a user no longer works for your company, simply click on their name and "Remove from Organisation".

The user will be automatically removed from any team they're part of, but must be manually removed from any property they're part of.

Add staff

See who has installed the app

At a glance you can see if they have accepted your invite and starting using the app. Users will be broken down into 4 categories;

  • App Installed - The user has logged into the app and started using it.
  • Invited - The user has been added to a team, but hasn't downloaded the app and logged in yet.
  • Inactive - The user has not downloaded the app and logged in within the last 60 days.
  • Join Requested - The user has asked to join your company in Onside when creating their account.

Members status-1

Accept/deny join requests

When creating their account, a user can advise which company they're part of, which then sends a notification to the Company Admin to accept or deny the request.

Accept invite

How do I change staff details?

From the Company Members page, simply click on the staff member and you'll be able to edit their name and phone number. Email addresses cannot be edited. To change an email address you will need to add the staff member again with the corrected email address, then remove the old old.

Staff can also log in to their web portal or app to make these changes.


If you have any questions or need any help, contact us on 0800 ONSIDE or email help@onside.co.nz.