How do I add users to my property?

Add a team or staff member to your property

Adding staff to your property is quick and easy to do. When you add them they will be able to see who is on your property, get notifications when a visitor signs in or out, be alerted when risks or incidents have been reported, have access to your emergency plan, and easily report a risk or incident.

This guide explains how to add a team member. Contractors and visitors are invited separately. If you need help getting your contractors onboard click here.

Before you can add a team you need to have your property set up. It is also useful to have a few risks in the system so there is something for your team to see.

If you have more than one property and want the team member to be on them all you will need to follow this process and add them to each property individually.

OnSide - Adding a Team Member

Select a property

Select the property that you want to add a team member to. You can add the same person to more than one property, however you will need to add them individually to each property.

Screen 1-1

Select the “Team” tab and click on the green circle with a plus

Screen 2

Enter your team member's details

Each user must have their own unique email address and phone number. Two accounts cannot be set up with the same details.

Screen 3
Job Role

This detail is optional, If a team member has a title (e.g. Manager, 2IC) you might want to add it.

Administration Rights

You can give a team member administration rights by ticking the box in the form

If you make a team member an administrator they will have the same access to Onside as you.

Giving an administrator limited alerts will mean they are only alerted when a risk or incident is reported or added. They won’t receive alerts as people come and go from the property.

If you don’t give a person administration rights, they can only get the check-in/out notifications if they're actively signed into the property.

All done, you have now added a team member. They will receive an invite prompting them to set up a password and download the app. The invite lasts for 7 days. If they don’t accept it in time you can resend their invite.

Choose a Property Contact

By default the person who sets up the property is the property contact person. 

Visitors signing into your property using the phone app will have access to the property contact phone number, but for privacy reasons it will not state the contact's name. They will also get weekly visitor reports for the property and an email when risks have been reported, added, or updated. 

  • Step 1: Click into the property
  • Step 2: Click into the “Team”’ tab
  • Step 3: Select who you would like to be the contact person

Screen 4

Update user information 

  • Step 1: Click into the property the person is a team member of
  • Step 2: Click into the “Team” tab
  • Step 3: Click on the person whose details you want to edit 
  • Step 4: Click into any field to edit user information and user level. 

The only field you cannot edit is the email address

Next steps

If you have any questions or need any help, call us on 0800 ONSIDE or email