Getting started
      Back to home
      1. Help Centre
      2. FAQs, App tips, and troubleshooting
      3. Getting started

      How do I report a risk in Onside?

      Reporting a risk via the Onside app

      Reporting a risk in Onside is done straight from the Onside app. When a risk is reported, it will notify the admins of the property to investigate via a notification and email. Follow the steps below to start reporting as a visitor.

      If you're an admin of a property and you want to add a risk, it's best to do this via the web portal instead.

      Reporting a riskReport menu

      Using the Onside app is the quickest and easiest way to report a risk on a rural property. These quick steps are all it takes;

      1. Check-in to the property you found the risk on
        (if you're not already).
      2. Go to the 'Map' tab along the bottom of the screen.
      3. Tap on the green plus button to bring up the reporting menu.
      4. Tap 'Report Risk'.
      5. Then you'll just need to add a few details about the risk, such as;
        • The Risk Category - What you think best describesRisk reporting why this is a risk. E.g electrocution, falling from heights, chemicals and dangerous substances.
        • Risk Title - Give your risk a brief name which you think summarizes what the risk is or what kind of injury could happen as a result of it. E.g Downed powerlines: Electrocution, LPG gas - Serious fire and explosion risk.
        • Risk Description - Add a bit of information about the risk so the person reviewing it knows exactly why you think it should be on their risk register.
        • Location - Simply tap on the map where the risk exists. If it encompasses a larger area, the admin reviewing it will be able to map the area.
        • Photo - Add up to 3 photos per risk. You have the option of taking the photos then and there, or uploading from your smartphone.
      6. Once you've added the information you think is relevant, tap ' Report Risk'. From here a notification and email will be sent to the property admins. They will then review what you have reported. If the risk is accepted, you'll see it when you next check-in to the property.

      Needing a quick how-to guide for your staff and contractors? Click here

       

      If you have any questions or need any help, you can reach us on 0800 ONSIDE (NZ), 1800 112334 (AU), or email Support@onside.co