How do I update the Onside App?

A guide on how to ensure your app is up-to-date.

To ensure the smooth running of Onside and to take advantage of any cool and handy new features or functionality we release, we highly recommend having your Onside app as up-to-date as possible. 

By default, your phone will update all apps when it is connected to Wi-Fi. In some cases however, users opt to disable this functionality. This guide will show you how to update the app manually, as well as how to enable auto-update.

Manual updates

Firstly, when it comes to updates, how you follow the steps listed below will depend on the kind of Operating System or OS you have on your phone. If you have an iPhone, you would use Apple's App Store. For almost any other device, you would likely have an Android OS and would need to use the Google Play Store.

 

Android - Google Play Store

To update your Onside app for Android, you can click this link if you are using the phone to read this article - Onside on the Play Store.

Otherwise, if you want to know how to get there yourself;

  1. Please go to the app on your phone that looks like this: Play store icon
  2. Then in the search bar at the top of the screen, search for 'Onside' and tap the result with the Onside logo.
  3. If the next screen shows a green 'update' button, tap that to update Onside. If there is a green 'open' button, that means your app is already up-to-date, you don't need to do anything.
    You can also see all of your app updates by tapping the three lines icon in the search bar in the Play store and then tap 'My apps & Games'.

 

Apple - App Store

To update your OnSide app for Apple, you can click this link if you are using the phone to read this article - Onside on the App Store.

Otherwise, if you want to know how to get there yourself;

  1. Please go to the app on your phone that looks like this: App store logo
  2. Then in the search bar at the top of the screen, search for 'Onside ' and tap the result that has the Onside logo.
  3. If the next screen shows a blue 'update' button, tap that to update OnSide. If there is a blue'open' button, that means your app is already up-to-date, you don't need to do anything.
    You can also check for all your app updates and see recent updates from the 'Updates' tab at the bottom of the screen.

Setting automatic updates

Apple update

    Apple

    This setting is to enable the automatic updating of iOS apps. It's the same on iPhone and iPad:

      1. Open the “Settings” app on the iPhone or iPad  Settings icon
      2. Go to “iTunes & App Store”

        3.   Under the ‘Automatic Downloads’ section, look for “Updates” and toggle that switch to the ON position (green).

        4.   Exit out of Settings as usual

       

      Android

      1. Open the Google Play Store app Google Play.
      2. Tap Menu Menu and then Settings.
      3. Tap Auto-update apps.
      4. Select an option:
        • Over any network to update apps using either Wi-Fi or mobile data.
        • Over Wi-Fi only to update apps only when connected to Wi-Fi.

      If you get stuck with any of the above updating steps, please feel free to call our Support Team on 0800 ONSIDE, or email us at help@onside.co.nz.