How do I contact Onside?

How to reach us

From time to time you may find yourself needing to get in touch with us. Fortunately, we have various methods in which you can reach us;

Support - help@onside.co.nz
General info - intheloop@onside.co.nz
Billing - Billing@onside.co.nz

NZ - 0800 ONSIDE (667433)

AU - 1800 112334

If the above options don't suit, you can also chat with us via Facebook or the Onside website, just click the speech bubble icon in the bottom right and we'll be right with you.

webpage chat support


Our normal business hours are 9am-5pm Monday to Friday. If you contact us outside these hours or on public holidays, it may take us a little bit longer to come back to you, but rest assured we'll be in touch.