Step by step instructions on getting your confirmation/activation email.
When starting with OnSide, you will have an account created in one of two ways;
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You've been added to an OnSide team;
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You've signed up via the OnSide website or app.
In both of these situations, you will need to confirm the email address used. The instructions below will show you how.
Confirming my email after I signed up
After creating/registering your account via the website or the app, you should receive the following email;
Click the 'Confirm my account' button, open the app, log in, accept the terms and conditions, and you're onboard.
Confirming my email after I've been added to a team
When you are added to an OnSide team, the Administrator will enter your full name, phone number, and email address. It will then send you the following email;
Click the 'Create a password' button, enter and confirm your password on the next page, then open the app, log in, accept the terms and conditions, and you're onboard.
Help! I didn't get my email...
In the case you didn't receive your confirmation or activation email, please check your spam folder first.
If the email is not there and you were added to a team, the person who added you can resend the activation email by going into your user under the Team tab and clicking the 'Resend invite' option in green at the top right of the box. Otherwise, please call our Support Team on 0800 ONSIDE (0800 667433), or send us an email at help@onside.co.nz for assistance.