1. Help Centre
  2. Edit Your Account Information

How do I change my details?

Editing your profile info

You can change any of your account details you signed up with, except your email address. Currently, Onside uses your email address as the information that uniquely identifies you, because of this, the email address cannot be changed. 

Via the app

Tap the menu icon in the top left of the app

Menu - short

Then tap edit 

Edit profile - app

and change the details you need to. You can change;

  • Your name
  • Phone number
  • Profile picture.
  • Which company shows when you check-in, if you're part of more than one company.
    If you don't have the option to change between co mpanies, you'll need to get the Company Admin to add you to the company in Onside.

Edit profile

Via the web portal

Log in to your web portal via our website and click 'Profile' on the left and then 'Personal Information'.

Profile details (1)


From here you can change your name and phone number.

If you need to change your email address, we suggest simply adding yourself to the team of your property again, with your new email.

Otherwise, if you manage the account, click your name/company in the top right and choose 'Company'. Add yourself with the new email address, then click the Admin tab and add yourself to become a Company Admin (access to everything on the account). Then it's just a case of removing your old user.

If you have any trouble with this, please don't hesitate to call us on 0800 ONSIDE or email help@onside.co.nz.